Transform your customer experience with our comprehensive integrated Business Process Services.
Take your remote working productivity to the next level with our well-defined workflows that fit your business needs.
Our intelligent automated solutions combine RPA and AI along with human expertise for you to deliver engaging, frictionless, and connected customer experience across all channels.
Our in-house platforms and frameworks have accelerated digital transformation for organizations, from Fortune 500 organizations to startups, with a Lean-Agile strategy. We build lasting relationships on any channel with 90% reduction in customer wait time and 50% reduction in cost with less manpower.
24x7 support availability
Flexible pricing models
Scalable tailored solutions
Instant omnichannel notifications
Improve your daily customer interactions with our automated call support. We employ lean sigma principles and AI technologies to build scalable cloud-based solutions that cater to specific business needs.
Inbound services
Outbound services
Interactive Voice Response
Telesales
Telemarketing
Map customer journeys across multiple communication channels with ease. With our omnichannel services, you can intelligently route calls, chats, emails, tickets, texts, web, and social media to the available agent and achieve quick resolution time.
Chat support
Email support
Predictive ML-based routing
Real-time monitoring and reporting
Our expertise in customer support services has enabled us to build our own automation solutions that can be availed separately.
Take your messaging to the next level with MobiChat, our conversational AI chatbot. It can extract relevant information from each customer request, analyze, and quickly reroute unsatisfied customers to a customer service agent. Our bot can continuously learn and generate personalized responses.
Generate smart email responses with MobiEbot, our smart email parser and responder. It can extract critical information from a large number of emails, classify, and automate smart responses. Our email bot is continuously trained with NLP and tagging to make your email operations more agile.
Get in touch with sales to know more about our solutions and pricing.
Enhance your customer and company communications with robotic process automation (RPA) streamlining front-office and back-office processes. Our RPA solutions can automate data entry, processing, reporting, migration, and maintenance of data from both physical documents, legacy systems, and modern applications.
Intelligent workflow automation
NLP based chatbots
Visual bots
Virtual assistants
Transaction processing
We combine big data and AI to give you an accurate measurement and ROI of all your customer service to get the big picture. You can get all the information about your customer like their contact details, the reason for complaint, and resolution time in one place. Our distinct call center and BPO analytics can help you improve your customer satisfaction and productivity.
Map customer preferences
Provide personalized services
Reduce Average Handling Time
Improve First-call resolution
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